Visitor
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1 Message
Problem with returning Xfinity equipment close-out
I left the Bay Area in October and terminated my Xfinity services at that time. I returned my Xfinity equipment via UPS using UPS shipping label provided by Xfinity on 11/2/2022. UPS tracking showed the packaged was delivered/received on 11/7/2022. I I received the first reminder email from Return Completion Corp (RCC) on 11/23/2022 and in response, I forwarded the UPS tracking record to RCC to show that the equipment has been returned. I also checked my Xfinity account and it has zero balance as of December 2022. As of today, I am receiving reminder emails regularly from RCC and I also received phone calls. Can you clarify what is going on and have this harassment stopped?
XfinityTimothyA
Official Employee
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756 Messages
4 months ago
@user_bae751 Thank you for reaching out and bringing this to our attention. I can see how this would be truly frustrating.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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• Click the "New message" (pencil and paper) icon
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