Problem with returning Xfinity equipment close-out
I left the Bay Area in October and terminated my Xfinity services at that time. I returned my Xfinity equipment via UPS using UPS shipping label provided by Xfinity on 11/2/2022. UPS tracking showed the packaged was delivered/received on 11/7/2022. I I received the first reminder email from Return Completion Corp (RCC) on 11/23/2022 and in response, I forwarded the UPS tracking record to RCC to show that the equipment has been returned. I also checked my Xfinity account and it has zero balance as of December 2022. As of today, I am receiving reminder emails regularly from RCC and I also received phone calls. Can you clarify what is going on and have this harassment stopped?
4 months ago
@user_bae751 Thank you for reaching out and bringing this to our attention. I can see how this would be truly frustrating.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Messager" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it