1 Message

Sunday, February 12th, 2023 12:11 AM

Problem with returning Xfinity equipment close-out

I left the Bay Area in October and terminated my Xfinity services at that time.  I returned my Xfinity equipment via UPS using UPS shipping label provided by Xfinity on 11/2/2022.  UPS tracking showed the packaged was delivered/received on 11/7/2022.  I I received the first reminder email from Return Completion Corp (RCC) on 11/23/2022 and in response, I forwarded the UPS tracking record to RCC to show that the equipment has been returned. I also checked my Xfinity account and it has zero balance as of December 2022.  As of today, I am receiving reminder emails regularly from RCC and I also received phone calls.  Can you clarify what is going on and have this harassment stopped? 

Official Employee


756 Messages

4 months ago

@user_bae751 Thank you for reaching out and bringing this to our attention. I can see how this would be truly frustrating. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Direct Messager" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it


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