Prime Video Issue

Hi there, @User_SK654864 [Edit: Formatting]. Thank you very much for creating this post. We can definitely look into the issue you are experiencing with logging into Amazon Prime. Thank you for the information. This may be caused by the exposed line, however, since it is only happening at certain times of the day it may be caused by something else. Also, when you are experiencing these issues, do you have a game running in the background or are you sending this packets separately. Please keep in mind that packet loss is usually signals received and lost from your modem to the server you are trying to reach and 3% packet loss is normal when gaming and streaming.

Is it causing issues to the point where you are not able to play games? I also stream on Twitch and I would verify the loss and make sure that I change the bit rate in which I am streaming since I only use one PC for gaming and streaming, I need to make sure that I am not using the full bit rate as it can affect the game as well.

Hi,

No.. we are not running any game in the background.

the app is stuck and even cannot restart the app or reinstall.

I tried to restart modem/flex.. but didn’t work

 thanks,

sujit