Visitor
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2 Messages
Prime Video App Won't Fully Open
On my Xfinity Flex device, I can launch apps such as Netflix, Hulu, and Peacock without issue, and log in and stream content just fine. However, for some reason the Prime app attempts to open, but just hangs on the blue 'Prime Video' page and never fully opens. I've restarted the Flex device, but the issue persists. I'm a Prime member and can use the app on my Apple TV without issue. Please help. Thank you!
XfinityMarcos
Official Employee
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2.4K Messages
4 years ago
Hello, @DoctorSlow, I totally get where you're coming from, I would want my full slate of streaming services available as well. I stream a ton, but I'm glad this is an isolated issue to your Prime app, if it was more it could sour the mood even more. By chance, are you getting any error codes or error messages on your screen?
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