Visitor
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1 Message
Phone log over 90 days
I am needing phone log/ records from over 90 days ago. I’ve reached out via chat and over the phone and no one seems to be able to help me with this. This is needed for a legal matter. It was extremely difficult to even get anyone on the line or to respond that understood what my request was. I don’t see why this isn’t an option online or why it’s not something that’s generated monthly and kept in a document section of our Xfinity mobile accounts. it should be available in archived after a year or something if it’s taking up too much space on Xfinity’s side.
XfinitySeth
Official Employee
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1.4K Messages
4 hours ago
Good day user_wy7hrk, and thanks for bringing your concerns to our community for us to help! It's never our intention to leave you hanging when you need support the most, so I'm sorry if you felt that's been your experience up to this point. I can definitely understand how those call logs you're needing would be important, but Xfinity Mobile does not store call and text message details older than three months. Therefore, records older than this period are not accessible.
For Xfinity Voice landline service, call records are available for 90 days and are automatically deleted afterward. If you need call details that are more than 90 days old, you must fax a signed, written letter of authorization to the Comcast Law Enforcement and Subscriber Record Center (LESRC) at 1-866-947-5587. More information about these requests can be found at assets.xfinity.com/assets/dotcom/learn/Files/FEDCM-MIG/Policies.
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