peacock

Comcast says my peacock is already activated as a platinum reward member, but signing in takes me to the pay account selection.

Your Peacock account is already active

Head over to Peacock to watch today. Enjoy!

Continue to Peacock

Continuing to peacock, it asked to pick a plan, $5.99 or 11.99.

Responses

XfinityShawn

Official Employee

•

1K Messages

4 months ago

user_75rrxy Our team can help you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_mtqyna

1 Message

I am having the exact same issue.

I reached out to Xfinity support, they did troubleshooting and confirmed my account should Peacock, but they were not sure why I was still being prompted to pay for service.

They deferred me to Peacock support and Peacock said they couldn't figure it out either and sent me back to Xfinity support.

Is there someone that I can work with with to resolve this issue?

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2 months ago

0

Flex

user_75rrxy

peacock

Your Peacock account is already active

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user_mtqyna

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