Peacock premium

Got my flex yesterday and setup peacock using my xfinity login, while accessing peacock premium videos it through me an error . and when I logged peacock using browser to check my account it says i have only free peacock account, Tried to access premium by linking my xfinity account but it through me an error " Sorry, your Xfinity service doesn't include Peacock Premium, but you still have a Free Peacock account." Can you please help me on fixing this issue.

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Responses

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Holly_9999

Visitor

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1 Message

2 years ago

I am having this same issue and it's seriously pissing me off that nobody is helping me. I have contacted Peacock four separate times and in email chains they are not helpful or actually fixing the problem. I have tried using Xfinity customer support 5 freaking times and each time the person has just abandoned my chat!!!!!! I am back and forth between trying to get at least ONE of you (xfinity and peacock) to do something to help me! I have Peacock Premium with my plan. Give me my Peacock Premium. It was one of the reasons I got my plans. Otherwise what's the point??? Please just help me.

2

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user_6470f7

Visitor

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2 Messages

@Holly_9999 miraculously it started working for me after logging out and linking my xfinity account through peacock website , once it’s done i logged out of my flex and logged again .. it worked.

2 years ago

0

XfinityBillie

Official Employee

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2.2K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear of this frustration. I know how much I love the Peacock streaming content and if the account is eligible to have Peacock included I definitely want to make sure we help you with getting this sorted out. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

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user_ae4615

Visitor

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1 Message

2 years ago

Where is the "direct message" icon?

1

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XfinitySara

Official Employee

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952 Messages

Thank you for reaching out in a Peer to Peer (private) chat, @user_ae4615! It was nice to meet you :) Thanks for also letting us know the issue appears to be resolved. Please fee free to share a public post with any other questions or concerns as they arise, and the community will be available to assist you 24/7.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Flex

user_6470f7

Peacock premium

Holly_9999

user_6470f7

XfinityBillie

user_ae4615

XfinitySara

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