MrsMartine2020's profile

New Poster

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1 Message

Tue, Oct 27, 2020 1:00 PM

Peacock not loading

Received my flex device and set up. Cannot get Peacock to load at all

Responses

ComcastChad

Official Employee

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1.2K Messages

6 m ago

Try rebooting your box.  4.2 FW is required for Peacock to work on Flex 

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BruceW

Gold Problem Solver

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22.3K Messages

6 m ago


@ComcastChad wrote: Try rebooting your box.  4.2 FW is required for Peacock to work on Flex 

How would a customer determine the firmware version? If it isn't correct, how might the customer fix the problem?

 

Official Employee

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110 Messages

6 m ago

you can check in the about screen from settings or voice command "about" .   rebooting the device should pick up the latest FW if connected to the internet

  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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2 Messages

6 m ago

I have version 4.4 and still having this issue

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