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user_c00aea
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7 Messages

Friday, June 14th, 2024 2:07 AM

Peacock app sound delay

The site bombed during my first and now second post selecting tags at the bottom and [Edited: "Language"] it’s annoying to have to attempt to write this twice.

every time I try to watch shows on peacock the sound falls out of sync with the video.  We have to stop the shoe and restart it and it resyncs.  But it happens again at each commercial.  It is beyond annoying and makes it really tough to watch peacock, especially when it doesn’t happen on any other streaming app.  I have searched and seen other users experiencing the same issue with no known resolution.  I don’t understand how this is possible.  And yes, I have tried unplugging to restart, turning it off and on again, and updating the app and tv.

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2 months ago

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XfinityNicolas

Official Employee

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1.1K Messages

5 months ago

Hey user_c00aea, thanks for reaching out to Xfinity Support on our forums. Are you noticing it on just the TV box or do you notice it on other devices too?

 

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user_c00aea

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7 Messages

@XfinityNicolas​ 

I only try watching peacock on the tv.  Have not tried on other devices.  

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5 months ago

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XfinityDilary

Official Employee

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1.8K Messages

 

user_c00aea Would you mind trying the Peacock App on a different device? This will help us determine if the issue is only affecting the TV box. 

 

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5 months ago

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user_c00aea

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7 Messages

I would.  I don’t want to spend any more time than I already have, nor do I want to try watching on a tiny screen or have to download the app on a different tv 

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5 months ago

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XfinityDilary

Official Employee

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1.8K Messages

That's understandable user_c00aea. We can troubleshoot further on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_c00aea

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7 Messages

Done.  I am curious what Xfinity has found as a resolution for other users reporting this issue?  I seems quite common.

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5 months ago

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user_jryfax

1 Message

4 months ago

I am having the same issue on the Xfinity Flex, but is fine when I use my Roku on another TV or on the computer.

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XfinityThomasD

Official Employee

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949 Messages

 

user_jryfax I'm sorry to hear that you are experiencing this trouble and appreciate your comment. Have you gone through any troubleshooting steps on your own or through the Xfinity app/website by chance?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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1401drk

Contributor

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52 Messages

Just got 3 4k boxes, now all lose voice sync while watching peacock.  Each commercial makes delay worse. My main box, not changed, does not lose sync.  Stopping and restarting peacock fixes, but comes back on next commercial. 

dr knox

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3 months ago

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XfinityMarcos

Official Employee

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1.8K Messages

Hey there 1401drk, a voice sync issue like that would get super annoying, so I can see why you're reaching out. Let's work together on this and find a resolution. Are you seeing this issue on any other app? Are you able to test the Peacock app on a different device to help us understand the full scope of the audio issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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1401drk

Contributor

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52 Messages

No, only on peacock.  It seems to happen with each commercial break inserted into Days of our Lives.  after 3rd commercial break, i exit peacock, restart peacock and its back in sync.  Happens on ally of the 4k boxes.

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2 months ago

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user_li0def

1 Message

2 months ago

2.1 audio works fine, it's the 5.1 audio that has issues.. it's out of sync.. center channel not 🚫 working.. this issue seems to have problems on multiple devices and sound bars, receivers.. streaming devices, Comcast DVRs.. especially watching OPL ( on patrol live ).. motor sports, golf, football 🏈, WWE , so forth.. i have great hearing.. Paramount+ had the same issues but was fixed..

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XfinityJorge

Official Employee

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1.7K Messages

 

user_li0def Thank you so much for using our Forums to contact our team. You came to the right place for help and our team is here to see what is going on with your video and audio. We appreciate you bringing this to our attention so we can help. If you are having issues, please let us know! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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sheryltoo66

Contributor

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48 Messages

2 months ago

I just got a new 4k box and I'm having the same issues with the audio being out of sync. 

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user_c00aea

Visitor

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7 Messages

I opened a ticket on this around the same time I commented here.  So far the update is:  no update but we’ll let you know when there is.  I’ve asked what the devs have discovered so far in their research but support has no acknowledged that question, I keep getting generic responses.  I have no confidence they’re actually working on this issue

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2 months ago

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