Visitor

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2 Messages

Wednesday, October 1st, 2025

Paramount+ overlay

Can't get the "play" overlay to go away when im watching Paramount+ with my flex box. Ever since last night when I start a show and the timer pops up and goes away the screen remains dark with the shadowed overlay. I've rebooted my device, unplugged it, and cleared local data. Nothing seems to work to fix this problem. 

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Visitor

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1 Message

2 days ago

I'm currently experiencing the exact same issue. If I switch to my fire Stick this issue does not exist. So this is clearly something to do with Xfinity's streaming box. 

Visitor

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2 Messages

100% xfinity/paramount issue. My buddy is having the same problem and nobody is having issues streaming on anything else

Visitor

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2 Messages

2 days ago

same problem. talked to paramou8nt and no help other than my ticket is a "known issue" thumbnails fine, homepage fine, starts for 1 second looking fine, then the controls overlay in a a dark fashion. when they go away it is too dark to even read the white closed caption. night scenes are too dark to detect anything other than movement. all other things on all other channels still fine. they added something that obviously should have stayed in the testing phase longer. they have uyou unlug and replugg.. try this try that, etc . sounds like they (paramount+) are going the way of vizio trying to monitize the customer base with some kind of tracking, let the viewer be [Edited: "Language"].

(edited)

Visitor

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2 Messages

@user_24j7sg​ i got tired of trying things and changing paramaters and just watched other channels. suddenly it is now working as it should be with no further changes. i was able to return all my paramaters to my "normal" settings and it is working as it should be/ as it  was up until three days ago.

Official Employee

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2.6K Messages

4 hours ago

@user_ps709i

 

Thanks for reaching out to us we do apologize for any inconvenience you're having accessing the paramount plus app on your Xfinity flexbox

 

Are you still having this issue that's this it should happen with every show or movie you watch?

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