Visitor
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3 Messages
Paramount+ overlay
Can't get the "play" overlay to go away when im watching Paramount+ with my flex box. Ever since last night when I start a show and the timer pops up and goes away the screen remains dark with the shadowed overlay. I've rebooted my device, unplugged it, and cleared local data. Nothing seems to work to fix this problem.
user_056kk3
Visitor
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1 Message
23 days ago
I'm currently experiencing the exact same issue. If I switch to my fire Stick this issue does not exist. So this is clearly something to do with Xfinity's streaming box.
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user_24j7sg
Visitor
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2 Messages
23 days ago
same problem. talked to paramou8nt and no help other than my ticket is a "known issue" thumbnails fine, homepage fine, starts for 1 second looking fine, then the controls overlay in a a dark fashion. when they go away it is too dark to even read the white closed caption. night scenes are too dark to detect anything other than movement. all other things on all other channels still fine. they added something that obviously should have stayed in the testing phase longer. they have uyou unlug and replugg.. try this try that, etc . sounds like they (paramount+) are going the way of vizio trying to monitize the customer base with some kind of tracking, let the viewer be [Edited: "Language"].
(edited)
1
XfinityOrlandoM
Official Employee
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2.6K Messages
21 days ago
@user_ps709i
Thanks for reaching out to us we do apologize for any inconvenience you're having accessing the paramount plus app on your Xfinity flexbox
Are you still having this issue that's this it should happen with every show or movie you watch?
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