Paramount+ app

I am having a problem is with your Paramount+ app, is there anyway I can remove it off of your preloaded apps so I can reload it

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XfinitySean

Official Employee

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876 Messages

21 days ago

Hi there user_3effkb, thanks for posting here on the Xfinity Community Forums! I'm sorry to hear you're running into issues with the Paramount+ app. There isn't a way to uninstall the app, but we may be able to provide some guidance to resolve the issue you're having! Can you provide some details about what's occurring and if the issue is happening on an X1 cable box, or XUMO streaming box?

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user_3effkb

Visitor

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4 Messages

Sirius lag, it takes forever for the programs to load

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14 days ago

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user_3effkb

Visitor

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4 Messages

Serious Maggie, it takes forever for the programs to load. And that even includes a booster right next to it that I purchased from you guys

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14 days ago

0

XfinityDilary

Official Employee

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3.6K Messages

user_3effkb Are you referring to the Paramount + app or your connection overall?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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12 days ago

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user_3effkb

Visitor

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4 Messages

Just the Paramount+ app.

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12 days ago

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XfinityDuron

Official Employee

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955 Messages

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

12 days ago

0

Flex

user_3effkb

Paramount+ app

XfinitySean

user_3effkb

user_3effkb

XfinityDilary

user_3effkb

XfinityDuron

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