Visitor
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4 Messages
Over a month, discovery plus app won't launch. Talked to 4 technicians, new flex box, new modem, multiple reboots.
As title says, I've chatted with 4 technicians, gone to the local store to get a new flex box and a new modem, even talked with discovery network and the app still will not launch. This is one of only 3 channels my wife watches and she is starting to get upset that she can't follow her shows. Please help with more that reboot it or refresh it, that has been done a dozen times by me and the technicians.
XfinityThomasB
Official Employee
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1.9K Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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