2 Messages
Not recommending xfinity
I returned my flex box that came with the modem because we didn’t have a use for it. For some reason my account keeps saying I still have one. And now that I removed the flex box off of my account, it says I need to return it. On top of the fact that I have been paying for the gigabit plan for two years and I still have no access to my peacock premium. Every time I talk to an agent, they have me reset my password to peacock like that’s gonna do anything! I honestly wouldn’t recommend xfinity because now my peacock premium deal is expired, even though I was never able to use it. Not once in the two years that I’ve been paying for the gigabit plan.
XfinityJoe
Official Employee
•
542 Messages
3 months ago
I apologize for the frustration @user_zfqyb4 we would be happy to assist. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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