U

Visitor

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1 Message

Mon, Oct 4, 2021 12:58 AM

Not connecting

When I turn my tv and flex on all I see is an option to select account, settings, and help. Then when I click on anything it says “that didn’t go as planned” ent- 22013. I’ve tried restarting and nothing

Official Employee

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504 Messages

2 m ago

Hello, @user_70f32b, thank you for reaching out to our forum for help with that pesky error code you're getting. This has been a larger known issue that we're working to fix, but I'd like to see if we can run some targeted troulbeshooting to see if we can get it resolved for you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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