Terry0327's profile

Contributor

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207 Messages

Saturday, February 18th, 2023 1:58 PM

Closed

Not Complaining But Don't Understand the Flex Deal

Diamond Member and been with Xfinity since 1986. Have Internet and TV package and 3 cell lines with Xfinity Mobile.  

I went into the Xfinity store close to house to pick up a FREE Flex Box to give it a try.  I was told I didn't qualify for the Free Box because only Xfinity Internet only customers get a free Flex Box. 

So people with Internet only get a Free Flex Box but people with Internet, TV Services, and 3 lines on Xfinity Mobile are charged for the Flex Box. 

I guess Xfinity makes money on people that stream other services through the box but why isn't the first box free to all Xfinity customers. I know its only a few dollars but I guess $300 plus a month doesn't go very far these days.

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Problem Solver

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1.1K Messages

1 year ago

@Terry0327 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. It seems some information was left out. Xfinity Flex is an option for customers to stream instead of live TV. You can not have both, which is why you do not qualify. Here is more information to help you understand: https://www.xfinity.com/support/articles/xfinity-flex-faqs. 

Contributor

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207 Messages

1 year ago

Does this mean we can’t get Peacock unless we pay for it. Thanks

Official Employee

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800 Messages

We appreciate your tenure with us, and for taking the time to ask us! Peacock Premium is no extra cost until June 26, 2023 for eligible customers. You can also find more information in the Peacock FAQs found here :) 

 

Please let us know what other questions you have, we want to ensure that any and all of them are answered! 

I no longer work for Comcast.

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