Visitor
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5 Messages
Not able to login into Amazon Prime Video
I am not sure why I am not able to login into my prime video. As soon as I open the app, the three dots show up and I get an error message "We're unable to load your profiles at this time" I restarted the device, re-registered my prime account on the device and even exchanged the device, still no use. Can someone please help?
CCEdgardo
Problem Solver
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513 Messages
2 years ago
Hi there, @spenugonda0828. Thank you for creating this post. We will be more than happy to look into this issue for you. May I ask what troubleshooting steps you have taken? Did you attempt to remove the application and install it once again?
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supriyapandhe
Visitor
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1 Message
2 years ago
I am facing the same issue. I can use my prime account on laptop. There is no issue with the profile. How to uninstall app on Xfinity. Could you please help with that.
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