No printer, no transportation

Thank you for your support

@XfinityRoberto​ Thank you. I followed your instructions. I'll let you know the outcome.

I accepted the answer because the problem is not the answerer's fault.

I have two return labels from Comcast, one from 2013 and another from 2015 because, back then, I could walk to the Comcast office (which is no longer there), so I brought in the returns. The labels had been included with the shipment. (No, I can't use them now; the addresses have changed) I also have a note stating a tech picked up a set-top box from me in 2018. Regrettably, exceptions to the rule are no longer a thing no matter what.

To make that clear, perhaps Comcast/Xfinity can, along with "how to make returns," include a "how returns aren't happening":

(1) Comcast/Xfinity employees do not pick up returns

(2) Return labels will not be included in Comcast/Xfinity orders

(3) Comcast/Xfinity does not mail return labels

@vsatc Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

Please give a response for everyone's benefit. I did ask someone from the local community center to print the labels and send them to me; however, Xfinity only allows for printing a label for the first box and not the second, so I would have to go to UPS to get rid of both. Of course, I could hold on to the second one until later, but I'd be right back where I started--having to print a label although I don't have a printer or bringing the box to UPS although I would have to pay for transportation.  If cost is an issue for Xfinity, I will pay for the return labels and the postage to send, or Xfinity could just stop charging me since, contrary to what is said, they know the boxes aren't activated

@vsatc Customers can return devices to a store or UPS. They can also print out return labels from home for an easy drop off. There may be an option to have UPS pick up devices at their own cost for that service, while using the return label to send the package back to Xfinity. For those that are no longer customers, or don't have a printer, contact UPS directly to negotiate a pick up directly. Shipping the devices back to Xfinity is always free, but there may be a charge for UPS to pick up the device from your home.