Frequent Visitor
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22 Messages
No printer, no transportation
I have been trying to speak with an agent for months, but the virtual assistant has me going in circles and will not connect me. I cannot keep paying $5 a month for a Flex box I didn't want, since I already have one I don't use. I can't mail them because I don't have a printer to print a label, and I can't bring them to UPS or a Comcast location without paying for Uber, which I can't afford. (So far, the $5 monthly that I'm paying for the box is cheaper than Uber) I only wanted Internet service. I have a Roku TV and use streaming services, so I don't need the Flex box or cable, yet I'm paying for this extra Flex box. Besides dealing with the unhelpful virtual assistance, I sent emails to [Edited: "Personal Information"] that were ignored. Surely, it is evident I'm not using the boxes, so why charge me? Can't Comcast mail return labels? Can't someone pick them up from my home? Can't these raised rates provide something useful instead of mediocre rewards? I am a Platinum customer and a senior citizen
Accepted Solution
vsatc
Frequent Visitor
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22 Messages
10 months ago
Thanks to all the contributors to my posts. I got another television (instead of a printer) to use one box, I can get a free Uber ride (courtesy of my Medical Advantage plan) to return the other box, and I will provide feedback as suggested by Chelsea.
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DreamSayerZ
Problem Solver
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593 Messages
1 year ago
@vsatc Surely they must be able to request a pickup or send you a return label. An Xfinity support rep will reach out to you via this thread. They'll ask you to DM them for further assistance with instructions. Hope you had a nice Christmas.
(edited)
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XfinityRoberto
Official Employee
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1.5K Messages
1 year ago
Hello and welcome to Comcast, Thank you so much for reaching out to our Xfinity Community Forums Page. @vsatc , you are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions.
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