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user_a08693
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4 Messages

Sunday, February 19th, 2023 4:25 PM

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No Apple TV Login

I just moved from a regular subscriber account to flex. When go to log into Apple TV+ I see the Apple symbol for about 20 seconds and then all I get is a black screen. There is no option to login.  It worked when I subscribed to TV but now I cannot login. Any ideas?  

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2 years ago

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CCValerie

Official Employee

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974 Messages

2 years ago

Hi there, @user_a08693, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear you are experiencing issues logging into the Apple TV app on your Flex box. Have you gone through any troubleshooting on your own? Restarting or resetting the box? 

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user_a08693

Visitor

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4 Messages

@XfinityValerie​ see below

2 years ago

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user_a08693

Visitor

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4 Messages

2 years ago

I have set the internet the boxes called into customer service and they have resent the signal (whatever that means) and still no Apple TV. Today I have a technician here and he was not able to solve the issue. Now they are sending me three different boxes, cause some how I received three of them that work just fine except for the Apple TV app. 

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CCValerie

Official Employee

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974 Messages

Thank you for providing those details, @user_a08693. I am sad to hear of this experience and issues you are having with the getting a resolution. I would like to review this further with you, please send us a direct message with your full name and service address. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

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2 years ago

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