New Flex TV Service and 2 Weeks later my TV is fried.
How can I get help from Comcast Xfinity to fix my 45" smart tv?
This tv is very important to me (sentimental value - it belonged to my late fiance's and he left it to me). About the same time that I received the tv, I changed my internet service to bundle with mobile and acquired Xfinity Flex (which I've never figured out how to use). Two weeks after setting up the tv with the new box, the tv sounds like it is turning on - it flashes for a second, but then it's dead - no picture, no sound. I had it connected to the Flex TV box, but it's a smart tv so I shouldn't have to hook it to anything for it to work off of wi-fi. My other tv is operating off of wi-fi and is just plugged into the wall for power still works; thank goodness I moved that tv to the other room when I received the larger tv or that one may have fried first. I read that someone else said it damaged their input board on their tv. Can and will Comcast Xfinity help with this repair?