Never received FLEX device

I ordered Flex device on 25 August.  I received a tracking order. It was not received by UPS though they have a label for it.  

http://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=en_US&track.x=0&track.y=0&InquiryNumber1=1Z5468W00338692082

it is listed in my account as serial # TM02821P0045.  

Thanks for any help.