Friday, November 17th, 2023 8:24 PM

Never received cable TV box

I ordered xfinity wifi towards the beginning of the month and received my wifi equipment, but i unfortunately never received my cable TV box. Who do i have to speak to/contact in order to receive my missing equipment?

Official Employee


958 Messages

16 days ago

Hello, @YamantauComplex2002. Thanks for posting on our community forums for assistance. We'd be happy to check what's going on with the TV box delivery. Could you please send our team a Direct Message with your full name and full address? Our team can take a further look.


To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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