Kdegifis's profile

New Poster

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1 Message

Mon, Jan 25, 2021 6:00 PM

Netflix won’t open

Comcast- please fix this! Every time I try to open Netflix I get the same code
“sorry, we’re having trouble opening this app, please try again in a few minutes”
Error code APPS-04154

I’ve rebooted, restarted, done a hard restart. Netflix used to work most of the time, but I’ve been unable to open it for 2 days now.
Listen- during these COVID times, we need our stories. Comcast- Please fix this bug.

Anyone else having this issue?

Responses

Official Employee

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2.9K Messages

7 m ago

Greetings, @Kdegifis! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize for the issues you are running into with Netflix not loading correctly. We would like to have a look into what could be causing the issues. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

New Poster

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1 Message

7 m ago

Having same issue...Netflix will not open on Flex TV. Just installed box this week and Netflix was working fine. Tonight it will not open after several tries. Sling, Peacock, etc ooen ok.

Official Employee

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39 Messages

7 m ago

Hi @jsfrosch,

Are you still experiencing issues with Netflix not launching? If so, I'd like to help explore what's causing this and get it resolved. Please message me your First and Last Name and Account Number, and any other specific details you think might be helpful. We'll start digging in on this end. Thank you.

Visitor

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2 Messages

2 m ago

Same thing happened with me, however mine won't even give me the courtesy of an error message.

Visitor

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2 Messages

1 m ago

Xfinity - Just post the solution in the forum. Obviously tons of people with this issue. 

Official Employee

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429 Messages

Thanks for taking the time to reach out to us regarding your issues accessing Netflix through your X1 device. I know that this can be a frustrating issue. I am an avid streamer and Netflix is my favorite and I know that I would truly find it frustrating. This specific error, is specific to your connection and device. This is why we need to view the account and review the equipment. As the security of your information is extremely important to us, this is why we have you reach out to us through private message. Were this only a general issue that we could post a specific resolution for besides a device reset, we would certainly post it here. Since this is not the case I would like to review the account and the signals coming into the equipment. Can you please reach out to us through Direct message with your first and last name, name on the account if different and service address? 

 

To send us a Direct message:
1. In the top right corner, you'll see a little chat icon. Click this "Direct messsage" https://comca.st/33K74s5
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.

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