1 Message
Need to Reverse to my original cable package
I thought I was only removing max and mgm+ package but it took away 150 hours of dvd space as well as multi recording of shows. How can I do this? I’ve tried very hard to speak to someone but that’s impossible and I just don’t know what to do except cancel altogether and start over OR go with Fios? PLEASE HELP!!!!
XfinityGabby
Official Employee
•
1.5K Messages
3 days ago
Hello, @user_szsld2. Thanks for reaching our Forums regarding your TV package. We can certainly look into this for you, please send a DM with your full name and the full service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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