Shapoonie's profile

Contributor

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118 Messages

Thursday, November 10th, 2022 5:30 PM

Closed

Nap mode and aps

I like to listen to iHeart radio but after 4 hours it asks "Are you still there?".  if nothing is done it will stop playing iHeart radio and put the Xfinity screen saver on the screen.  This is clearly an issue with the Power Saver option.  Is there a way that to make it continually?

Power Saver option is set to OFF

HDMI Control is set to OFF

Official Employee

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974 Messages

1 year ago

Hi there, @Shapoonie, thank you for taking the time to reach out to us through our Xfinity Forums. I certainly understand wanting to listen to iHeart radio continuously, I often listen to it while doing my household chores. Nap mode is a normal feature for Xfinity X1 devices, including Flex. At this time, there is not an option to turn off or disable Nap mode from the devices. We will pass along your feedback as our engineers are always reviewing feedback to help improve customer experience. 

Visitor

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2 Messages

@XfinityValerie​ maybe your engineers should find a new job. If us paying customers wanted the TV off we would turn the TV off

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