1 Message
My Xfinity flex account more than doubled recently and I can't get through to Xfinity after months of trying
My Xfinity flex account more than doubled in the last couple of months and I cannot get through to anyone at Xfinity to answer me not even at the store This is ridiculous
XfinityBradM
Official Employee
•
649 Messages
3 months ago
Hey there, @user_3mpcyc. It can be frustrating when your bill changes unexpectedly, I will pull up your account so we can review the charges together. Rest assured that you’re connected with the right team to take care of all of your Xfinity questions and concerns. If you could please send me a DM with your first and last name along with your full-service address, we can get started looking into your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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