clark_b's profile

New Poster

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2 Messages

Mon, Jan 24, 2022 5:03 AM

Closed

My List items will not delete.

I have called numerous time to resolve this issue which broke back in early December 2021 and the Xfinity Ambassadors seem clueless to resolve the issue. Is anyone else experiencing this issue, have you been able to resolve it. If so, how?

XfinityAbbie

Official Employee

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1K Messages

6 m ago

@clark_b Hello and thank you for taking the time to reach out. I am sorry to hear you are having issues with the flex box. Can you give me some additional details regarding what is happening?

Visitor

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1 Message

5 m ago

I’m having same problem.  Had previously added two titles (PIG and BLUE BAYOU) as possible rentals, but saw them elsewhere.  Now they pop up as recommended and despite the fact that I click ‘Remove from My List’, they’re still there, showing as recommended with check marks returned.

For that matter I can’t even find MY LIST.  Refuse to use voice controls.

I only have Flex (perk with WiFi), have another TV Provider and streaming subscriptions.  I don’t want or need Xfinity to tell me what’s on other services, just what’s NEW — free or to rent — directly from Xfinity!  What a pain.

Official Employee

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493 Messages

Hello @user_6faae0, thank you for reaching out to us on our community forums. Our team would love to take a deeper look at this issue. Could you please send our team a direct message with your full name and full address? 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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