1 Message

Monday, January 30th, 2023 2:23 AM

Movie trouble help needed now

​We are trying to watch the new puss in boots movie but after buying it and trying to watch an error pops up everytime it is error ent-22017 everytime we need help​


Official Employee


573 Messages

2 months ago

Thanks for connecting with us here in our community with your movie purchase error, @user_32831a. We are happy to assist. Can you please send us a Direct Message, so we pull up the account and check on the movie for you. We look forward to your DM. 


To start a Direct Message: Click "Sign in" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message.


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