Visitor
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2 Messages
MLB App opens, but can not play any videos of games
I am able to find and open the MLB App on my xfinity flex box. But when I choose to play a video or start watching a game: A screen appears that says "Video Error Please Try again later."
This has been happening for a few days now and is obviously getting very frustrating. The MLB App works and plays videos on every other device I have, and I have tried restarting the Flex box. Unplugging it and plugging it back in, but nothing seems to work. And as most know, this is the last week of the season and very poor time for Xfinity to not work properly.
XfinityChelseaB
Official Employee
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2K Messages
7 days ago
Hello @joerrado, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To troubleshoot an Xfinity Flex box, start by performing a power cycle, which involves unplugging the device, modem, and router for at least 30 seconds before plugging them back in. Then, check your internet connection, try switching to a wired Ethernet connection if you're on Wi-Fi, and ensure your TV is on the correct HDMI input. If problems persist, use the remote's voice command to say "Resend signals" or navigate to the device's settings to restart or refresh the system, and consider replacing the HDMI cable.
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user_v41dbg
Visitor
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1 Message
6 days ago
The same thing has been happening to me for the last four days. I’ve done everything I can do on my end. Right now I’m watching the games on the MLB app on my MacBook since I’m getting the same error when I go to the MLB app on Xfinity. Is anything being done to correct this? The games aren’t blacked out and there’s nothing else I can do.
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user_kjd6wp
Visitor
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1 Message
5 days ago
Same here as both the above. Any headway on your end, Xfinity?
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user_yuqyns
Visitor
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1 Message
4 days ago
Ditto for me for the last 4-5 days. Please help Xfinity!!!! Tried all of the above, even the new HDMI cable.
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