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joerrado
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Wednesday, September 24th, 2025

MLB App opens, but can not play any videos of games

I am able to find and  open the MLB App on my xfinity flex box. But when I choose to play a video or start watching a game: A screen appears that says "Video Error Please Try again later."

This has been happening for a few days now and is obviously getting very frustrating. The MLB App works and plays videos on every other device I have, and I have tried restarting the Flex box. Unplugging it and plugging it back in, but nothing seems to work. And as most know, this is the last week of the season and very poor time for Xfinity to not work properly.

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25 days ago

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XfinityChelseaB

Official Employee

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2K Messages

28 days ago

Hello @joerrado, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To troubleshoot an Xfinity Flex box, start by performing a power cycle, which involves unplugging the device, modem, and router for at least 30 seconds before plugging them back in. Then, check your internet connection, try switching to a wired Ethernet connection if you're on Wi-Fi, and ensure your TV is on the correct HDMI input. If problems persist, use the remote's voice command to say "Resend signals" or navigate to the device's settings to restart or refresh the system, and consider replacing the HDMI cable. 

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joerrado

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Hi, first thing, I don't understand what I did or didn't do to make the post unavailable to the public. 

Secondly, I explained that I had tried to hard rest the system as well as other videos working fine on other  apps. And mlb app works fine on other devices.  I had tried other games and gave me the same error. However, I eventually did get 1 video to work on MLB app on my flex box, but still no success today with the videos when choosing a specific game.

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28 days ago

XfinityChelseaB

Official Employee

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2K Messages

@joerrado, Your post is public and is viewable. So we can look into this more could I have you send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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user_v41dbg

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1 Message

27 days ago

The same thing has been happening to me for the last four days. I’ve done everything I can do on my end. Right now I’m watching the games on the MLB app on my MacBook since I’m getting the same error when I go to the MLB app on Xfinity. Is anything being done to correct this? The games aren’t blacked out and there’s nothing else I can do.

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XfinityLinda

Official Employee

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2.2K Messages

@user_v41dbg Thank you for connecting with us about your MLB app on Xfinity. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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user_kjd6wp

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27 days ago

Same here as both the above. Any headway on your end, Xfinity? 

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XfinityRay

Official Employee

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3.3K Messages

Hi there, @user_kjd6wp! I am sorry that has been giving you problems when trying to watch the games! Have you tried to clear the locally stored data, restart the Xfinity Flex box, then try the MLB app again? If you take this step, you will need to log in to all of your apps again.

1. Press the Home button on your remote.

2. Navigate to the Settings gear icon, select Privacy, then choose Locally stored data.

3. Confirm the action to clear cookies and local storage data.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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user_yuqyns

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25 days ago

Ditto for me for the last 4-5 days. Please help Xfinity!!!! Tried all of the above, even the new HDMI cable. 

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