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Sunday, September 10th, 2023 1:19 AM

Mischarge of movie

The system triggered laying for a movie that we didn't want or select 

Official Employee

 • 

661 Messages

11 days ago

@user_3dc3db Thank you so much for making a post about this movie purchase. There are a few steps that have to be done to complete a purchase to help avoid any unwanted charges, as well as the option to set up purchase pins on each box to block any unauthorized purchases. You can check out how to set up a Purchase pin here https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off 

I would be happy to check out your purchase details for you to see what we can do to help with the unwanted purchase for you. 

 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

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