U

Visitor

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1 Message

Thu, Aug 4, 2022 8:11 AM

Malicious agent

I received a streaming box and needed help activating. This agent called Rohid in August, 3rd 2022 pretending to help changed my plan for home internet. He sent a link to my phone and said I need to approve it, in order to activate the box. Then he left the chat. I called xfinity and I was told that I just placed an order to a home internet which I already have. Fortunately, this lady was able to canceled .  Never chat with these agents, they ask for private informations, such as social security number, etc. If you need help, call or drive to the store. 

Official Employee

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433 Messages

13 d ago

Hi, @user_e8f630! Thank you for reaching out to provide that feedback. That isn't the experience we want for our customers. We'd like to look into this further. Please send us a direct message with your name and address to get started. Please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.

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