1 Message

Thursday, July 22nd, 2021 9:42 PM


Lost flex box

Hello, I have not been using my Flex box, and I received an email to return it. Unfortunately, I think that I lost it. I am packing up my apartment and gave a box of donations to a local thrift mission, and I think the device was in that box because I wasn't aware to return it. 

I have contacted the thrift mission, but it is likely a long shot that they will find it, much less return it. 

What can I do ?

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Official Employee


618 Messages

2 years ago

Hi there, @user_231454. Thanks for reaching out. Could you do me the favor of initiating a chat to Xfinity Support providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you and sorting this out. 

Gold Problem Solver


25K Messages

2 years ago

To send the requested information in a private message to Xfinity Support:

  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.


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