Visitor
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1 Message
Lost flex box
Hello, I have not been using my Flex box, and I received an email to return it. Unfortunately, I think that I lost it. I am packing up my apartment and gave a box of donations to a local thrift mission, and I think the device was in that box because I wasn't aware to return it.
I have contacted the thrift mission, but it is likely a long shot that they will find it, much less return it.
What can I do ?
CCJay
Official Employee
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618 Messages
4 years ago
Hi there, @user_231454. Thanks for reaching out. Could you do me the favor of initiating a chat to Xfinity Support providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you and sorting this out.
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BruceW
Gold Problem Solver
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26.4K Messages
4 years ago
To send the requested information in a private message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
(edited)
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