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Wednesday, December 6th, 2023 10:44 AM

Link Paid Gaia subscription to flex box

I have a paid Gaia subscription already, but it’s not allowing me to log in. All it allows me to do is subscribe directly from xfinity, and add it to the bill. Is there anyway to just link the two together so I don’t waste a subscription?

Official Employee

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877 Messages

3 months ago

@user_yhv84k Good morning! Thank you for taking the time to reach out to our Community Forums Teams for assistance with your paid subscription. I can see not wanting to have two subscriptions, especially if you have one already. I'm here to help get you in the right direction today. When you go into the network on your box, are you only getting the subscription option, and not any other options such as "more"? Al;so, have you tried to reach out to Gaia to see if there is a way to link the two yet? 

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