tugballa's profile

New Poster


2 Messages

Sun, Dec 20, 2020 8:00 PM

Like many from September using Flex service I cannot access X1 options

Please let me know how to go about it
My voice remote just keeps saying cannot process



Frequent Visitor


6 Messages

6 m ago

What "X1 options" are you trying to access on Flex? If you have Flex, it is because you are an internet-only customer and so would not have the Xfinity TV product which comes with X1. If you're an Xfinity TV customer, you wouldn't be eligible to have Flex. Can you clarify what you're trying to access and what services you subscribe to?


Official Employee


6.3K Messages

6 m ago

Hello tugballa, I wanted to reach out to see if you were still having issues with accessing your full guide. For further assistance please reach back out to me here 🙂

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