Saturday, September 9th, 2023 10:13 PM


Just set up my new Xfi router, and the fan is humming and driving me insane. Any fixes available for this?

I recently received an order for a new Xfir router, but it makes this humming sound non-stop and it's driving me nuts. I've been reading other posts, and this seems to be a very common issue, but others have had new routers sent to them, as this might be an old fan issue. Can someone point me in the right direction so I can stop the humming or help me get a replacement?

Thank you!

Official Employee


1.2K Messages

11 months ago

@imwlschardt We're sorry to hear that your new Gateway fan is making a lot of noise. Unfortunately, fixing the issue isn't easy as the fan is an internal component. However, it's possible that it may have come loose, causing excessive vibration and noise. To help resolve this issue, we recommend visiting one of our Xfinity store locations and exchanging your Gateway for a new one. To find a store near you, please visit this link: [insert link here]. https://www.xfinity.com/local/store-offers? 

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