2 Messages
Issues with Paramount plus with Flex box
Voice description stuck on, volume goes up, pause doesn't work. At times I turn TV on and get dark screen if I speak Paramount plus or any other app on TV it will go to it but am unable to choose from screen because it's dark. Can't skip recap of previous shows it shows >> to push to skip and it doesn't work. When pausing the arrow in a circle continues to circle over the show until finally an error pops up saying unable to process try gain later I push ok and get sent back to menu with all apps on it. I have spent numerous hours on phone with tech, tech came out today even, yesterday went to Xfinity and even picked up new flex box. I feel like I am employed by them at this point. I've done more to fix the problem then they. Still doing same thing. Extremely frustrated
XfinityThomasC
Official Employee
•
1.8K Messages
10 months ago
Hello, @user_iya5wn This is not the experience we want for our customers when accessing apps. Does Paramount + behave the same way when you access it using other methods other than your Flexbox? Has our tech support team created a ticket on your behalf to address this issue?
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user_qnepw5
1 Message
7 months ago
I too have this issue with the flex box and paramount plus. Only app I have had an issue with is paramount plus. It will not let me pause any show or movie. The app works fine on all my other devices including Google TV's.
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