Visitor
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2 Messages
Internet bill
Why on my internet bill do I pay for a plan amount and then another charge for the service? Also I'm being charged $14.00 for equipment that I don't have , it's saying I have voice remote, also another charge for other service providers that I don't know what that can be. Also if the Flex w/voice control is free I would like that.
CCYvonne
Contributor
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340 Messages
3 years ago
Hello @user_d5ef41 We appreciate you taking the time to reach out to us with the questions you have about your bill. We never want any of our customer to be confused about what services they are subscribed to and paying for. I have this very helpful document https://www.xfinity.com/support/articles/new-bill-design that provides information to help understand the statement. A lot of our customers also want a better understanding of the taxes and fees on the statement. Here is an article https://www.xfinity.com/support/articles/most-common-taxes-fees-surcharges-on-your-bill with information about taxes, fees, and other charges.
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