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Visitor

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2 Messages

Mon, Oct 4, 2021 3:02 AM

Infinity error code

Having trouble with infinity flex error code to refresh try again....I've already tried the reset method and still no success. Please help with additional support 

Official Employee

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155 Messages

2 m ago

Hello @user_6a5530! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance! If you are receiving error ENT-22013: "That didn't go as planned…Sorry about that! A refresh might fix it. Try Again or Go Back", we ask that you please start by resetting your Xfinity Flex equipment. To do this, simply unplug the power cord from the outlet and wait 5 minutes. After which time, you can plug your equipment back in and should notice the equipment restart and a resolution to this error.

 

Please let me know if that helps! 

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