Visitor
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1 Message
I don’t own flex
Stop charging me for flex. I don’t own flex I getting another internet services. Stop charging people. I lost my job stop
Visitor
•
1 Message
Stop charging me for flex. I don’t own flex I getting another internet services. Stop charging people. I lost my job stop
XfinityBradM
Official Employee
•
1K Messages
5 days ago
Hey there, @user_kn7nq1. I can understand how frustrating it is to be charged for something you do not currently own or are in the possession of. Our team can assist with diving into your account billing issues and concerns. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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