I changed my plan and now I need help

I dropped your overpriced cable services and signed up for some flex stuff and a streaming package. Trying to get thru your ivr or thru your worthless bot I'm very close to canceling everything. I NEED THE STREAMING PACKAGE I ASKED FOR TO BE PUT ON MY ACCOUNT. I have been trying to get help since 3pm today and it's now 9pm.

Responses

XfinityKassie

Official Employee

•

1.6K Messages

13 days ago

TRFix Good morning! Thank you for reaching out to our Xfinity Community Forums Team. I can see how it would be frustrating when changes don't go as intended. I'd be happy to help you this ironed out. We would hate to lose you as a customer, and want to make this right! Can you please send a Direct Message with your name and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Flex

TRFix

I changed my plan and now I need help

Was this helpful?

XfinityKassie

New to the Community?