tony166's profile

Regular Visitor

 • 

7 Messages

Wednesday, November 8th, 2023 1:15 PM

Closed

I am being charged twice for Peacock

Xfinity is adding 2.99 a month to my bill for Peacock, and Peacock itself is charging me 5.99 a month.  And I know if I cancel on the Peacock website  the subscription with Xfinity will also be cancelled. 

Official Employee

 • 

1.4K Messages

1 year ago

@tony166, Thank you for reaching out to Xfinity Support. We would be happy to assist you and review your billing. Please send us a DM with your name and full address by doing the following: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Regular Visitor

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7 Messages

Thanks, but I resolved it myself 

Official Employee

 • 

1.3K Messages

Great @tony166! Please let us know if there is anything else we can assist with. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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