Visitor
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1 Message
I already have a subscription
I'm trying to watch something on amc+ through the app on xfinity but I keep getting a message that I need to subscribe to amc+ and to go to xfinity.com/upgrade to subscribe...... problem with that is, I already have an $8.99 subscription with xfinity for amc+. I've talked to two people in customer service and all they are suggesting is restarting the box. That's been done numerous times but I still can't view the show through the app that I'm paying for!!!!
CCChelseaA
Problem Solver
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637 Messages
2 years ago
Hi there! 👋
Thank you very much for taking the time to reach out and bring this to our attention! As a person that LOVES AMC+ myself, I can certainly understand wanting to get this taken care of!
(As it's where I always end up watching the old horror classics, especially during the fall season!)
We'd love to help out! It sounds like you've gotten a start on some troubleshooting on your end as far as a box restart goes, but of course,we'd like to continue on so that we can get it all ironed out!
Please join us in direct messaging, and be sure to include your first and last name, and full-service address using the steps outlined below!
We look forward to hearing from you!
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