Hulu, Sling, Peacock crash on Flex every 10 -15 min

3rd party apps like Hulu, Sling, and Peacock crash on Flex every 10 -15 min, sometimes even sooner, the screen goes Dark and responsive for a min, and then the home page shows up.

I am not sure why Xfinity has released such faulty hardware without testing. Please fix the crashes.

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Responses

XfinityRoberto

Official Employee

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1.5K Messages

2 years ago

Hello and welcome to Comcast! thank you so much for reaching out to us about the crashes you are seeing with Hulu, Sling, and Peacock. You are in the right place and I am happy to assist you. Are you seeing any error message or error code when they crash?

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U

user_362fdd

Visitor

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2 Messages

2 years ago

No error, the screen goes dark and unresponsive for a few sec, and then home page shows up.

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XfinityRichard

Official Employee

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1.5K Messages

Hi there, @user_362fdd Thank you so much for your time and patience! I'm very sorry for the trouble you are having. Are you still experiencing the same issue with Hulu, Sling, and Peacock crashing?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

Flex

user_362fdd

Hulu, Sling, Peacock crash on Flex every 10 -15 min

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XfinityRoberto

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