Hulu Issues!

I had a guy named Mike call last night.  Seems to be working now.

Thanks for the name. 👍

I received no call but read the post here. So i tried logging in via computer code and it worked!

I checked and I am still using v6.0.0 firmware so they definitely fixed occurred on the backend !

Comcast had to go thru four phases to fix this issue which took over three months!

             1.) Denial for 30 days

             2.) Admit there is a problem but no action for 60 days.

             3.) They are working on it for 10 days

             4.)  Finally fix but no answer to what caused it or an apology

Less than 48 hours and I have again been automatically logged out and it won't let me log back in 😡🤬

I too have been automatically logged out and unable to log back in.

I guess this was a temp fix?

Back to same issue!

Comcast is not providing any updates anymore for me.

@Customer001100 I am sorry to hear the issue is continuing for you. Since it has been going on for awhile, I would like to get your account pulled up so I can look into this further. 

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

@Customer001100 i can log in but the my stuff section isn’t there…. Hasn’t been for a could of weeks 😡

*couple weeks i mean

Hello, @user_aacebb  & @Customer001100 

I do apologize you are still having issues logging into the Hulu app over the Flex Streaming device. Can you please try the follow steps, and let us know your results?

*Clearing Cookies and Local Storage Data from Your TV/Flex Box

-Press the xfinity button (X1 or Flex) or home button (Flex) on your remote.

-Use the right or left arrow buttons to get to the gear icon, then press OK to go to Settings.  

-Use the up or down arrow buttons to get to Privacy, then press OK.

-Go to Clear Cookies and Local Storage Data and press OK.

-You'll see a confirmation window. Press OK to clear cookies and local storage data.

Note:

Clearing cookies and local storage data may sign you out of many apps on your TV Box and may affect apps on devices linked to your account.

Re-launching apps may store new cookies and data on your TV Box.

         -You'll see a confirmation message once cookies and local storage data have been cleared from your TV Box.

        -Once the Cache, and Cookies are cleared please try logging into Hulu.

*Next step if unsuccessful, when logging into the Hulu app on the Flex box, please confirm the password is correct by selecting show password. Verify the correct password is entered, and try logging in while the password is visible. 

*If that doesn't help, try logging out of Hulu on any other devices, or web browsers, and try the app on the Flex box again.

*If the problem remains unresolved, please contact Hulu customer service at 888-265-6650 to check for any IP bans on the app, and your Hulu username. 

I and many others as this is a large user issue have done what you requested and it did not resolve the issue. I just did it again and it did not fix the issue other than wiping all my logins from my other apps! If you read the whole thread you will find the issue is a known as a comcast network issue with the Flex box. Both Comast and Hulu know the issue exist and we have been waiting for a fix.  A temporary fix was done but it quit working. I would ask that as an Offical Comcast Employee you reach out to the upper tier network team and please provide all of us an update when the issue will be resolved.

@user_2ed54a No ETA unfortunately.  Comcast seems to think they've exhausted every avenue they have available to them to try and fix it without results and so tossed the ball into Hulu's tech support court.  Dealing with Hulu support is awful, but currently they say it's a "KI" (known issue) and they're working on it, but no insight into a resolution estimate.  DAY 89 and no end in sight.

Hello, @user_2ed54a! Thank you for reaching out over our Community Forums. I do apologize you have been unable to log back into the Hulu app over our X1, or Flex system. If you were unsuccessful with the troubleshooting steps posted in this thread, please send us a private message with your name, and service address. This way we can gather additional information regarding your issue. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.

Thank you!

I recieved a call yesterday from Stephen with the advanced repair team. He suggested taking my modem into the xfinity store and swapping it out for a new one (another customer had results). I guess a new modem automatically triggers comcast to assign a new IP address. I just finished setting up the new modem 10 minutes ago and I'm already logged into the Hulu app with no problems so far. I'm optimistic, but also keeping an eye on it since the last "fix" lasted less than 2 days.

a_quint,

Let us know how your modem swap out goes after a week?

I did a test and had my Stream box connect to my Verizon Cellular hotspot and it worked.

I spoke to Hulu and they told me they are not blocking my xfinity IP address.

I am told it is affecting over 850 users.  I was advised swapping out the modem or in my case using my hotspot would be a short fix and that the error would reappear at some point.   Hulu is the worst on Customer support and I am told when the ticket is closed I can call for an update!

@ComcastMartinR 

Is there a way I can speak to someone like you to resolve the same issue for me? Xfinity rep I just spoke to literally 10 mins ago acted as if she and Comcast/Xfinity has never heard of this problem despite me pointing her to this thread. 

Creating a ticket does not help when we keep going around and around in circles over and again and I hear different garbage from different customer service associates. 

Hulu blames Xfinity. Xfinity blames Hulu.  Customers like us suffer.  Why are we paying for a service that doesn't work?  Hulu is even partially owned by Xfinity/Comcast. In June 2021, it was reported that Disney and Comcast are in a dispute over the future of Hulu. Both Disney and Comcast are owners of Hulu. Comcast is in a feud with Disney because Disney's cancellation of Hulu overseas push and over the value of Hulu. Disney is scheduled to buy Comcast's stake in Hulu in 2024. 

Anyway, I digress. 

Here are my details: 

1.  Flex Box via Xfinity - Streaming only, no cable. 

2. Signed up for Hulu through Xfinity

3. Hulu worked for months

4. Hulu stopped working with the same login errors everyone has already stated: 

4.1 We're having trouble loading this right now

4.2 I've gone through the troubleshooting process more times than I can count. 

5. Xfinity said to replace Flex box

5.1 Xfinity said to downgrade to an older flex box that is compatible despite the face that AN OLDER FLEX BOX DOESNT EXIST.

5.2 Xfinity said to replace Flex box

5.3 Xfinity Flex box replaced

6. Hulu worked for 1 day

7. Hulu stopped working

8. Xfinity stated Flex Box and Hulu are not compatible and I need to purchase a Firestick. 

8.1 Xfinity specifically states on its website that you can access Hulu via Flex: https://www.xfinity.com/support/articles/hulu-app-overview

Hello @Customer001100! Thank you for sharing your experience with the Hulu issue. When you are ready I can help get a new modem shipped out. Just direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!