Greetings, @user_a6df4f! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new Flex box, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening with your Flex internet connection? Are you able to see your network name (SSID) listed under available networks in the connection menu, but unable to connect to it, or is your network not listed?
XfinityJamesC
Official Employee
•
2.2K Messages
3 years ago
Greetings, @user_a6df4f! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new Flex box, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening with your Flex internet connection? Are you able to see your network name (SSID) listed under available networks in the connection menu, but unable to connect to it, or is your network not listed?
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