How do I make FLEX save my favorite apps?

Hello,

I just got the latest FLEX box and remote from Comcast - April 2020.  I cannot find any way to save a Favorite subscription app to the home page etc.

I subscribe to NBC SPORTS GOLD PASS. I have 3 GOLD PASS subscriptions. This app is normally found buried in the bottom list of misc apps - it's very hard to locate it and it won't come up in the search box. I want to get this app onto my main home screen or be able to find it EASILY using the "guide" function button. Note that I tried the "talk to your remote feature" it just says "something's wrong - try later".

Does this user un-friendly system have a push-button favorites option? If so, can anyone please  tell me how to use it - step-by-step to get the NBC Sports Gold Pass app on the main screen etc?

  . . . ROKU is a piece of cake to use when compared to this Comcast FLEX device.

Thank you all for your help,

Sincerely,

DRN70