U

Visitor

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1 Message

Saturday, January 21st, 2023 3:36 AM

Closed

How can I unsubscribe from Showtime?

I subscribed to Showtime through my Flex box and now I can’t find any way to unsubscribe from it, but it’s on my billing statement

UPDATE: Obviously I tried all the 'cancel subscription' articles including the one linked to me below, but nothing works. It doesn't even show in My Subscriptions on my Flex box (sure does show on the billing statement though!). 

You have to reach out to them on Twitter DMs. The support there answered me very fast, I will say. It took a while but they did get it canceled for me and we both confirmed I was no longer be billed by it. Cheers! Lesson learned, do not do subscriptions through Xfinity; just go directly through the service. Everybody else makes it really easy to unsubscribe in my experience. 

Official Employee

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1.7K Messages

1 year ago

Hi there, @user_e24fd0. Thanks for reaching out about the Showtime subscription through Xfinity Flex. Have you tried these steps to unsubscribe at the Subscribe, Unsubscribe, and Manage Internet Video On Demand Channels link? Please let us know what happens when you try those steps.

Visitor

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1 Message

@XfinityRay​ it’s not the on demand Showtime. It’s the channel itself

Problem Solver

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577 Messages

@user_3722ba I am so glad to hear that you were able to get assistance removing the channel (and please let me know if that isn't the case). Please let us know if there is anything else we can do to help. We are here 24/7 and always more than happy to help a valued member of our Xfinity Community in any way we can! 😀

I no longer work for Comcast. 

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