How can I perform a factory reset on my Xi6-T Flex?

Hello @NellieNobody

• 1.      Ensure the device is currently powered on
• 2.      Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time
• 3.      Press BOTH the UP and DOWN arrow buttons on your remote, then Select ‘Restore Defaults’ option
• 4.      Press ‘OK’ – this should cycle the equipment to perform a factory reset

The option should also be in your settings menu. Let me know if this works for you.

My remote is the XR15v2-UQ. There is no Menu button. There is no "Restore Defaults" in Setup. I found these instructions at the following link:

https://www.xfinity.com/support/articles/get-to-know-xr11-remote

If you're still having issues, perform a factory reset:

1. Simultaneously press and hold the A button [triangle] and the D button [diamond] until the status light on the remote changes from red to green. This takes about five seconds.
2. Press 9-8-1 on your remote to complete the factory reset. Once this is complete, you can retry pairing your XR15 remote.

How do I do a factory reset with my XR16 remote?