High pitched Hiss or Buzz from Flex remote control

@XfinitySara​ hello, I've already received a replacement remote and it makes the same high pitched buzz noise.

This is not an issue that is showing on our end. It seems to be related directly to the remotes you have. Please send us DM with your name and address.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Thank you, @XfinityKorie.

For my part, I will DM you and try a 3rd remote.

For your part, please acknowledge this is a known issue with Flex remotes. Others before me documented this issue for you nearly a year ago (link included below), but the thread was unceremoniously closed without resolution, and without adequate care.

https://forums.xfinity.com/conversations/flex/flex-remote-high-pitched-buzz/62632552ff19c3627da4811a

Hello @Jimmiethesaint! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!