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user_renpad
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Wednesday, July 17th, 2024 11:53 PM

help with xumo box remote

i don't understand the use of three of the buttons on the xumo box remote. is there a diagram or written explanation of the remote?

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4 months ago

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BruceW

Gold Problem Solver

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26.1K Messages

5 months ago

... xumo box remote. is there a diagram or written explanation of the remote?

Sort of. See https://www.xfinity.com/support/articles/get-to-know-voice-remote and https://www.xfinity.com/support/articles/remote-controls.

The ">||" button is Play/Pause. The "+" button is described as "to easily add content to your Xumo Stream Box profile" and as "Add the selected TV show or movie to My List". The "..." button is described as "See more options, including closed captions and voice guidance".

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user_renpad

5 Messages

thank you, that was a help. i also talked to an xfinity person via chat and got more questions answered. i really think the documentation could be a whole lot better!

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5 months ago

user_renpad

5 Messages

5 months ago

i thought of something else...... what are the number buttons used for?

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XfinityThomasA

Official Employee

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1.9K Messages

 

user_renpad - The numbers can help navigate things like settings, menus, channels, and such. Are you experiencing issues with your Xumo remote?

 

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5 months ago

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user_renpad

5 Messages

it's just not that good of a remote. and there's very little documentation for it. what do you mean the number buttons can be used for channels? overall not that thrilled with xumo.

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5 months ago

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XfinityChelseaB

Official Employee

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1.3K Messages

@user_renpad, Please check out: https://www.xfinity.com/support/articles/get-to-know-voice-remote and scroll down to XR100 (XUMO STREAM BOX ONLY) for a complete break down of the remote and functions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_mfdjjn

1 Message

I need help with my xumo box set up

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4 months ago

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XfinityEricB

Official Employee

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1.8K Messages

 

user_mfdjjn We are happy to help with the Xumo box setup. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_kxq83x

Contributor

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21 Messages

5 months ago

Xumo is not user friendly. Had to take mine back

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