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user_17c400
1st Topic

Visitor

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1 Message

Wednesday, September 14th, 2022 5:47 AM

Closed

HBOmax can’t login

When opening HBOmax to sign in, the app freezes before it even gets to the login page. I can log in on all my other devices.

Question

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Updated 

10 months ago

134

2

0

XfinityMichaelC

Official Employee

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3.4K Messages

1 year ago

Hey, @user_17c400! Thanks for reaching out to us! I apologize to hear that you are having issues with trying to get into HBOMax. Please have a look at the following article and let us know if you are able to get back into the HBOMax app: Clear Locally Stored Data From Your X1 or Flex Streaming TV Box

2

0

user_dbfs39ie

New Poster

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6 Messages

@XfinityMichaelC​ HBOMAX has an ongoing issue according to your "Customer Lack of Support" people !  Frustrating that Comcast continues to sell this product when they know it isn't working properly !!!

11 months ago

0

CCElizabeth

Problem Solver

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908 Messages

@user_dbfs39ie Hello and thanks for reaching out about this. I would be frustrated too if my apps weren't working properly. You've reached the right place for help. What issue are you experiencing with HBOMax?

I no longer work for Comcast.

11 months ago

0

user_2930b1

Visitor

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1 Message

10 months ago

I tried this and it is not fixed. Still just sits on the purple screen. 

1

0

CCDaryl

Bronze Problem Solver

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828 Messages

@user_2930b1

 

Are you at home or away when you experience this issue?

I no longer work for Comcast.

10 months ago

0

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