HBOmax can’t login

When opening HBOmax to sign in, the app freezes before it even gets to the login page. I can log in on all my other devices.

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Responses

XfinityMichaelC

Administrator

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4.3K Messages

3 years ago

Hey, @user_17c400! Thanks for reaching out to us! I apologize to hear that you are having issues with trying to get into HBOMax. Please have a look at the following article and let us know if you are able to get back into the HBOMax app: Clear Locally Stored Data From Your X1 or Flex Streaming TV Box

2

0

user_dbfs39ie

New Poster

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35 Messages

@XfinityMichaelC HBOMAX has an ongoing issue according to your "Customer Lack of Support" people ! Frustrating that Comcast continues to sell this product when they know it isn't working properly !!!

3 years ago

0

CCElizabeth

Problem Solver

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908 Messages

@user_dbfs39ie Hello and thanks for reaching out about this. I would be frustrated too if my apps weren't working properly. You've reached the right place for help. What issue are you experiencing with HBOMax?

I no longer work for Comcast.

3 years ago

0

U

user_2930b1

Visitor

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1 Message

2 years ago

I tried this and it is not fixed. Still just sits on the purple screen.

1

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CCDaryl

Problem Solver

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828 Messages

@user_2930b1

Are you at home or away when you experience this issue?

I no longer work for Comcast.

2 years ago

0

Flex

user_17c400

HBOmax can’t login

XfinityMichaelC

user_dbfs39ie

CCElizabeth

user_2930b1

CCDaryl

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