Has anyone received a call from Xfinity technical support [Edited]

... It’s a legit call from Comcast ... it only takes a minute to look up the number.

Two problems with that:

• Look it up where? It doesn't seem to be listed on any Comcast/Xfinity pages, and many, perhaps most hits in an Internet search claim it's a scammer.
• Scammers can fake their caller IDs. So even if it's a legit Comcast number, a call from that number could still be a scammer.

What to do, what to do  . . .

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Update on my reply to this possibly being a phishing call:

After the Xfinity tech came for our service call, he told me that number is legit. He said right after you get the appt, their purpose is to check the area for any outages. If they see outages resolved they will try to get you to cancel your appt. to save Xfinity from tech time expense. They want to be sure you really need the tech to come out. That is why they call you very shortly after your appt. is booked. It really feels like a scam the timing, Xfinity needs to give them a better script that explains their call.

Would love an explanation to this.  This afternoon i got 2 emails from Xfinity. Emails said ESSENTIAL UPDATE:  There is a matter which requires your immediate attention.  Please attend to it promptly to avoid any disruption to your service. The emails came at 11:23 and 11:34am.  I ignored both as suspicious

Then around 3PM my internet went down.  I went in the Xfinity app with the message “MoCA transmits low - click to proceed with a truck roll”

Not wanting to do anything online i called the Xfinity support line (1-800-943-6489). Anybody who has called the support line knows it takes a LONG time to speak to a human.  The message warned of long wait times and asked if i want the virtual agent while waiting.  I said yes and Xfinity sent me a text to link with virtual agent. The virtual agent said it still looks like there are some issues with your Xfinity Service we will text you soon to schedule a tech visit

A min later got a text saying 2/21 (tomorrow) is the earliest a tech can come, and to reply back 1, 2, 3 or 4 with the 2hr time block that work. I texted a number back. Its was 4:47P. At 5:17P i got a text back that my tech appt is confirmed.

At 5:51P my phone beeped with a voicemail. Wierd given phone was in my pocket and didnt ring.  The call was from “Unknown” and the transcription was “We are calling on behalf of the Xfinity advanced support tech team in reference to your technician appointment and to provide you a faster resolution. Please call 1-855-226-6408.  Again that number is 1-855-226-6408 thank you”

Still suspicious Googled “Xfinity Advanced Tech Support calls” and found this forum.

While there are plenty of questions on this thread about how whoever is falsely calling to represent Xfinity minutes after a tech visit is scheduled, what i want to know is how i got 2 suspicious emails from Xfinity telling me i need to click here to avoid a service interruption, about 3hr BEFORE my internet service went down.

its weird that non of the "official employee" has verified if that number is scam.

This number is a scam call. I worked for Comcast and aware of this number. Also reported it.